Archive for the ‘Leadership Tips’ category

Practice “Good News Friday”

July 10th, 2009

We all prefer to end on a positive note.  A strategy that promotes that way of thinking is “Good News Friday.”

Each department or program should report at least one piece of “good news” to the entire organization on Friday morning.  This provides the opportunity for colleagues to congratulate one another for a job well done, a grant received, a client reaching a milestone or a big report or monitoring completed.   Everyone can find something good to report after a week of work!

Then, collect all the Good News and prepare an e-mail to all the members of the Board of Directors (and Advisory Council if you have one) and share the news.  This is a simple, but effective way to help Board members feel like they are a part of your organization.  It also helps them to get to know your staff and programs better.  They can also help spread good news in the community circles in which they operate.  You may also choose to include key funders and program partners. 

Good News Friday should become a regular practice – after you send a few emails, people will find themselves looking for the Good News from your organization.   If you don’t have anything gathered from your staff, think back to what good news you know of – may be from outside the organization – that impacts in a positive way. 

One or two sentences is all you need to keep your staff and board thinking good thoughts about your work.

“No Bad News Friday” Policy

July 3rd, 2009

One of the best tips I learned from a seasoned Executive Director was a “No Bad News on Friday” policy.

Why the need for such a policy?  Curiously (it must be a subconscious human nature thing), people tend to go to their bosses on Friday afternoon and share some news that isn’t pleasant before they head home for the weekend.  This information usually is not new to them on Friday, they just have been busy with other things and put this conversation off to the end of the week.  The result?  The “bad news ball” is placed in the Executive Director’s court, leaving all the attendant thoughts and worries with you for the weekend.

By instituting (and reinforcing) the No Bad News on Friday policy, staff are required to bring the information to you earlier in the week so you have time to either:

a.)    Take action (phone call, email, letter, schedule a meeting, decision)

b.)    Process the news during the workweek so it doesn’t haunt you all weekend.

Now, I must warn you… some people will try to sneak around this one (e.g., come to you at 4:30 p.m. and say “I KNOW about No Bad News on Friday, but I thought you’d really want to know this…”).   Ask them if it involves the immediate health or safety of a person or property, or if action that cannot wait until Monday is required.  If they reply with any sort of “no” answer, than thank them for their concern and ask them to bring it to you on Monday.  This is frustrating to them, because they really want it off their plate for the weekend.  But don’t give in!  You deserve to think about other things on your weekends!

Some Executive Directors work from home on Fridays as a way to physically avoid these last minute dumps.  But be clear that you don’t want the info by email, voicemail, or in person on Friday. 

Give this a try for a few months and let me know if you notice any improvements.